Remote Computer Support

Onsite Laptop, MacBook & PC Repairs in Colchester

ColchesterIT Team Viewer

We are now able to offer remote based support, meaning we can troubleshoot your PC or laptop from the comfort of your own home without having to bring it into our repair centre.

Please click the link below to download the remote software tool (Team Viewer).

ColchesterIT TeamViewer

After starting the program, please enter your name in the box provided, this will create a case on our dashboard, we will then initiate the connection. You will then receive a prompt asking you to accept the remote connection. Once you have done this leave the rest to us!


Don’t just take our word for it

  • Hard drive failed on my computer, not only did they diagnose the issue and get back to me in less than 24 hours (despite informing me it was first come first served and they had stuff to do before my laptop) but they also installed the hard drive in impeccable timing and I had the laptop back the following day. I was kept up to date with everything that was going on with my laptop through calls, and they went out of their way to recover the data on the hard drive even though I had already backed it up the really important myself, which I found generous. They gave me the option between a regular larger hard drive or a solid state of the same price. They also agreed to drop the price down if they just installed the hard drive for me and I installed the operating system myself. It was a really fair price for the cost of the hard drive, the recovering of data, and the labour. And the best thing of all is now my laptop is working better than ever. Overall I am very impressed and will definitely be coming back again (if needed).

    Jess Clayton-Berry Avatar Jess Clayton-Berry
  • Had an issue with my laptop, which I needed an emergency repair on. The staff were fantastic, fully understood my situation, and helped resolve the issue instantly. I would definitely recommend this company, and would definitely use them again

    geoff Evans Avatar geoff Evans
  • had a problem with my external hard drive, jack from colchester it was really helpfull in setting it up for me, excellent service and will be a long term customer, happy to recomend these guys many thanks Dave Smith

    james nelson Avatar james nelson
  • If you are non techy but think you can save tiime and money by sorting glitches yourself, just STOP IT! I have had an email issue on my laptop for nearly 3 weeks and have tried to sort it myself at least 4 times by following official Outlook tutorials. Finally I took it into Colchester IT and Jack fixed it in less than a minute and didn't make me feel stupid for going in. All the guys are so knowledgeable and will explain things in a clear way, and will clarify things if you don't understand! We have been buying laptops and getting service support for years. Highly recommended.

    Nicola Goodchild Actress Avatar Nicola Goodchild Actress
  • this place lives up to the reviews online. highly recommend. dropped laptop off at midday and was ready a few hours later and all for a very reasonable price. friendly staff. will be returning. thank you so much...

    Arpit PATEL Avatar Arpit PATEL