AI will not take over the world

AI will not take over the world

In a recent blog we discussed the reliability of AI and automation and the fact that these systems are devised by human beings, highly skilled human beings to be sure, but human beings make mistakes.

Wired has just published two further articles exploring the issue of AI.

In the first it explores whether it is possible to make AI technology completely unbiased and also asks how many businesses benefit as much as they could from AI technology.

It reports that the return on business investment in AI has declined by 27 per cent over the last five years.

The reason, it argues, is that “companies don’t know how to make the most of AI and data analytics, and how they can apply to business problems.”

It also suggests that businesses get things the wrong way wound when considering investing in AI, so that they under-use its potential. It advises that businesses should “start by drawing up a list of business challenges and prioritise them by whether or not they can be addressed by using AI and the expected return on investment”.

The second article, by Joi Ito, director or MIT’s Media Lab, questions the assumption that AI can and will supercede humans in almost every sphere of activity.

Ito calls this assumption singularity in which those people who have succeeded in mastering the power of AI capture all the wealth and power.

This, Ito argues is “reductionist” thinking and only works for a very narrow range of learning and thinking which can lead to over-simplified ways of “fixing” humanity’s problems.

However, Ito says, most of the challenges we face today, such as climate change, poverty, chronic disease or modern terrorism have actually been the result of this reductionist thinking and we need to respect that many human problems are actually much more complex.

Machines, and therefore AI, need to be adaptive and to augment, not replace, humans. “not artificial intelligence but extended intelligence”.

Is Alexa always listening?

Amazon’s Echo Virtual Assistant (infamously known as just Alexa) functions primarily on the idea of complete voice-control and having a single wake-word which lets these clever little robots know that it’s their time to shine. By saying “Alexa” around your device, it wakes from slumber, listens to your voice request, assists accordingly and then goes back to sleep. But in order for this method to function, Alexa has to have what Amazon call an always-on function.

It makes sense as a principal; having to press a power button before any voice requests would diminish the idea of a ‘hands-free virtual assistant’ and so the only time your Alexa gets a break is when you turn her off at the mains, or when your power goes out. Other than these occasions, she is always ready and waiting to be told what to do.

But this is invoking fear into Alexa users regarding just how much their Alexa’s are really listening to, and where this data is going. Amazon has said consistently that the Echo microphones only listen in and record your voice after the wake-word has been spoken, and that there is even an option to mute all voice-interaction altogether which will turn the outer light ring red when activated. Saying “Alexa” when the Echo is in this state will get no response. But how do we really know that Alexa isn’t listening at all, or if she is just not responding?

The times that Alexa has unwantedly recorded conversations has been because of a trigger word that sounded similar to Alexa, thus triggering the device to commence recording in await of any “play music” or “turn the light off” commands. When these commands aren’t spoken, Alexa will inform you that she didn’t understand what was being asked of her, but still records your voice feedback anyway.

These ‘misunderstandings’ are then reviewed by Amazon’s human team that can depict what was actually being said, so they can put Alexa through a master class in order to help her understand everyone better next time.

Amazon has said – “We take the security and privacy of our customers’ personal information seriously. We only annotate an extremely small number of interactions from a random set of customers in order to improve the customer experience. For example, this information helps us train our speech recognition and natural language understanding systems, so Alexa can better understand your requests, and ensure the service works well for everyone.”

It’s a given that at least some of Alexa’s voice interactions will be taken for analysis, but this isn’t unlike other voice assistants such as Apple’s Siri or Samsung’s Bixby. All speech recognition software must function this way in order to actually function; or Alexa would only ever understand the accent of the person who designed her.

When the Echo’s were first introduced, there were plenty of videos being filmed by users with Scottish accents who would laugh at how little Alexa understood of them. Now – nearly 5 years later – Alexa can pretty much understand every accent, and this is credited to the process of analysing the recordings.

If the idea that your voice may be randomly selected for study purposes unnerves you, then there is always the option to mute your Echo device. This will inhibit any voice-interactive features, but the devices will still work perfectly well as a speaker for playing music.

For those of you named Alexa, or those that simply don’t like using this name, you can also program your device to respond to ‘Echo’, ‘Computer’, or ‘Amazon’. Otherwise, avoid saying words that sound like your wake-word if it’s not Alexa that you wish to summon.

Windows 7 has reached it’s End of Life

The date has been announced – January the 14th, 2020 – the date that Windows 7 reaches its end. After this date, Windows 7 will no longer be supported or updated by Microsoft, and current users will have to upgrade to Windows 10.

Windows 7 is a decade old this July, launched in 2009 – but it is still vastly popular and is reportedly still being used on 39% of all PCs. So this news that Windows 7 will no longer be supported means that there are many users out there who need to start thinking about moving on from their favourite operating system.
Microsoft is being very encouraging about this upgrade and are releasing an update for Windows 7 which will remind users that they need to upgrade to Windows 10 before the End of Life date. Of course, the update is optional, but all users with automatic updates switched on will receive it.
Once the End of Life date has arrived, Windows 7 will cease to receive any updates or patches, and any programs you wish to install with no longer be compatible.

Here are some advantages from moving up to Windows 10:

  • Easy to use / reduced complexity
  • More advanced security features
  • Improved search facility
  • Easy to use apps

For a lot of us, Windows 7 may have been the first operating system we ever had, or at least the first that we got along with. But it’s time to say goodbye.


Password security

Too many people are still not taking password security seriously enough

The UK’s National Cyber Security Centre (NCSC) has just published the results of its first survey analysing public databases of breached accounts to see which words, phrases and strings people used.

One of its most alarming findings was that millions of users were still using easily-guessed passwords.

The most frequently found was 123456 followed by 123456789 and then 1111111.

Names were another favourite with Ashley, Michael, Jessica and Daniel top of the list.

It is astonishing given the steadily rising numbers of personal and business accounts that have been hacked and been defrauded of money that cyber security, particularly passwords, are still not taken seriously enough.

Security experts say that picking a good password is the “single biggest control” people had over their online security.

Keeping your business safe from cyber attack

Clearly password security is crucial to protect a business as hackers become ever more sophisticated.

There are some basic good habits that bear repeating and that businesses can adopt:

  1. Use a combination of numbers and letters that is not easy to guess.
  2. Change passwords regularly
  3. Restrict the information on passwords to only the key people who need access to those accounts, especially if they involve finances and payments.
  4. Ensure that all staff receive proper cyber-security training
  5. Ensure that they report suspected breaches, such as email requests for payment supposedly authorised by a named senior manager are checked and that NO links in emails are ever opened without checking with the “supposedly” authorising person.

No business can afford the financial losses associated with cyber fraud, which has been estimated to cost each victim in the region of £1,000 per case in 2018 and resulted in the loss of an estimated 50,000 jobs.


Beware of expensive paperweights!

We have had an interesting job at Colchester IT recently.

As part of a customers computer repair, they provided us with a ‘2TB’ hard drive they had bought on Amazon in order to complete a data transfer. They mentioned that it was playing up but if we could sort it out then it would be appreciated. The storage wasn’t sufficient; nowhere near the supposed 2TB and it wasn’t cooperating with anything we plugged it into. We opened the case up to get to the hard drive with the intention of putting it in our workshop PC to test it more thoroughly but ended up finding a little surprise instead!

It was a genuine looking external hard drive, branded up, but inside was a tiny little USB flash drive, with only a measly 64GB of storage and paired with a glued down weighted plate to make the ‘external drive’ feel authentic!
Luckily, the customer saw the funny side of the situation and informed us that they will be taking it up with Amazon, (and rightly so).

A nice Amazon bargain turned out to be more trouble than bargained for. So when it comes to buying tech online: know your sources, trust your companies, and if it’s too good to be true, it probably is…


Research on standing desks do little for your heart


Cyber security in 2019 – are you insured?

Cyber security in 2019 – are you insured?

The most recent figures for the extent of cybercrime published by the ONS (Office for National Statistics) in March 2018 state that 4.5 million such crimes had been committed in the previous 12 months.

The ONS figures cover all types of cybercrime, including child pornography.

In the first half of 2018, the number of cyber breaches soared over 140% from a year earlier, leading to 3.3 billion compromised data records worldwide, according to Gemalto, an international data security company.

However, the insurer Hiscox has estimated that UK small businesses are being targeted with an average of 65,000 attempted cyber attacks every day, according to the Insurance Times.

Despite this it estimates that  only 52% of SMEs have clear security strategies despite it costing an average of £25,700 last year in direct costs (eg ransoms paid and hardware replaced) per attack.

The information cyber criminals are most interest in is Email addresses, Social Security numbers, Credit card numbers, Bank information, Product information and Birth dates.

The most vulnerable areas for businesses are online banking details, cloud servers, emails and data leaks and breaches.

One growing problem is the numbers of fraudulent emails using named individuals, such as the CEO or Finance Officer authorising payments to be made.

Business cybercrime is an ever-increasing threat and businesses should regularly conduct security audits, ensuring they have robust back-up systems and should examine and if necessary, restrict entry points into the system, only giving access codes to those within the company who actually need them.

They should also take out cyber insurance, something that was hardly I existence ten years ago, but is now becoming increasingly important.

You should check that the policy includes practical support including legal advice, forensics and reputation management to help get a business back up and running as quickly as possible.


Merry Christmas

Wishing all our customers a

Very happy Christmas


A Prosperous New Year

There’s still time to take advantage of our special Christmas gift. We are giving a Cadbury’s Selection tray to every customer who purchases a laptop or has a repair from December 1 to December 24.

Pop in and see us before Christmas.


Digital predictions for 2019

Christmas giveaway and what do the digital experts predict for 2019?

We’ve had a look at some of the developments in digital technology that experts think we might see becoming more widespread next year

Chatbots: Using natural language processing (NLP) and sentiment analytics is likely to improve and if it does it could be much more widely adopted by the service industry.

This is about about all the services that could be provided without humans—fast food lines, loan processors, job recruiters!

NLP allows companies to gather insights and improve their service and an estimated 40% of large businesses have or will adopt it by the end of 2019.

Connected Clouds (Public, Private, Hybrid): going completely public cloud, private cloud, or data centre isn’t always the best option. Sometimes, companies need a mix of all or both and connected clouds are continuing to develop to meet companies’ changing needs—whether they want to cloud-source storage, networking, security, or app deployment.

GDPR: the start of a more global trend that will hold companies accountable for how they treat privacy and personal data.

Augment Reality (AR) enhances environments. Expect to see more AR use in enterprise workforce training.

Cube satellites: tiny satellites are being developed that could drastically reduce the cost of launching and using them in space for all sorts of things from running telecommunication systems or keeping space missions on track.

Digital editing tools: face swaps, lip syncing or even puppetry could be used to produce realistic videos that could have you believing something when it isn’t necessarily true – think fake news!

Information about our bodies – and everything wrong with them: has become far easier to collect, using wearable technology.  It could revolutionise healthcare in 2019.

Click here for more predictions from Wired

Christmas giveaway! We are giving a Cadbury’s Selection tray to every customer who purchases a laptop or has a repair from December 1 to December 24.


Microsoft news

Microsoft will be ceasing to support Windows 7 from December 2018 in line with its police of only supporting older versions of Windows for two years or less from release.

For some of you this may mean investing in a more powerful PC or laptop because the Windows 10 operating system is considerably more space hungry.

Meanwhile the company has this month released its last Windows 10 update for this year.

It features a large collection of 157 new emojis for those who like them, as well as better links to your phone and a smarter SwiftKey-powered keyboard.  It also has enhanced security and privacy.

Among the new features are revamps to better integrate text and photos with mobile phones, both Android and iOS. This will mean that mobiles will have access to photos and text.

Another new feature is the ability to embed 3D animations into both PowerPoint and Word documents.

Microsoft says the reboot will also eliminate some annoying issues by being up to 31% faster to update, 40% smaller to download, and now being smarter about when to actually install the updates. This, it says, will prevent your machine from coming to a halt during upgrades.

However, early in October the roll-out of the update had to be paused after some users reported that it had wiped files from their Documents and Pictures folders — in some cases resulting in the loss of years of images and work, according to the website

While the problem appears to have only affected a small number of users, they are advised to contact Microsoft support, who say the company has ways of restoring those files.

In other news:

Sadly, the death of the Microsoft co-founder Paul Allen, 65, was also announced in October due to a return of non-Hodgkin’s lymphoma, for which he was treated in 2009.

His Microsoft co-founder Bill Gates said: “I am heartbroken by the passing of one of my oldest and dearest friends… Personal computing would not have existed without him.”